DIP51 Quality Planning and Organization

Module code: DIP51

ECTS Credit Points:

Module Type: Compulsory


Language: Greek

Module general description:
Quality Planning and Quality Management
The Quality Parameters, Design Tolerances, Determination of requirements for quality, Quality Design, Production Design, Product Development, Concurrent Engineering, Quality Circle, Product lifetime, Phases, activities and responsibilities for Quality Design, Deming’s wheel, Basic Principles for Quality Design, Team for Quality Design, Customer’s voice, Reliability Study, Quality targets for reliability, Product development & Production Process Design, Failure Mode and Effects Analysis (FMEA), R & D of production processes, Logistics Requirements, Novel product certification.
Presentation of ISO 9000:2000, Presentation of ISO 22000: 2005, Application of these two systems to real products: case studies. 

Total Quality
Introduction in Total Quality Management (TQM), The model of TQM, Similarities and differences among Quality Assurance (QA) systems and TQM., Methodology for Quality Improvement, Tools for quality improvement (bench marking, brainstorming, Pareto Figure, Histogram, Quality Control chart, Quality team, Quality Circles. Gurus of Quality, Quality Prizes, European Prize of Quality, Malcom Baldridge, Deming prize.

Supplier Customer Relationships and Quality Cost
Quality Cost, Quality Cost Determination, Prevention Cost, Assessment Cost, Cost of internal failures, Cost for external failures, Non-determined cost, Opportunity cost, Product safety and Quality Cost, Parameters affecting the Quality cost, Indirect Costs and Direct Costs. Techniques for improvement the Cost of Quality, Parameters affecting the relationship between client and supplier, Supplies Policy, Supplies and Suppliers, Advanced Logistics, Supplier certification. Suppliers’ assessment.
Consumer protection and the legislation for Quality Improvement. Consumers and worker’s obligations, The basic consumer rights and obligations, Infrastructure for market control, Infrastructure for Metrology, National Policy for Quality, Directives for producer responsibility (85/374 EC, 92/59). CE και legislative framework.

Learning Outcomes: After completing this module, students are expected to be able to,
1. understand the term “Total Quality Control (TQC)”, the parameters affecting it, and how it can be applied in practice.
2. plan and develop the product / service quality[(including the failure mode and effects analysis (FMEA)], and design the production processes involved.
3. have a good background on total quality management (TQM) and the various currently applied Quality Assurance Systems (similarities, differences) and total quality prizes (EU, USA, Japan).
4. apply the most commonly used tools and techniques (brainstorming, affinity diagram, tree diagram, cause and effect diagram, benchmarking, control diagram, histogram, Pareto diagram, scatter diagram) for quality improvement.
5. have a solid knowledge of two of the most important and successful ISO systems; that is ISO 9001: 2008  and ISO 22000:2005 for product quality and food quality and safety, respectively.
6. measure, calculate, analyze and evaluate the quality cost by taking into account the occurrence of various failures of different origin.
7. understand and apply the various techniques for optimizing the quality cost (cost reduction in conjunction with quality improvement).
8. apply a program toward suppliers’ assurance,  assessment, and certification.
9. understand the importance of product safety and consumer protection within the legislative frame of EU.
10. comply with the EU legislative frame for Quality development, CE labeling, and safe food trade (HACCP, ISO 22000).

Subjects covered:
1. Quality Planning
2. Quality Management
3. Total Quality
4. Supplier - Customer Relationships
5. Quality Cost

Learning Material: The HOU publications can be viewed

Teaching Method: Distance education with five Contact Sessions held at weekends during the academic year

Evaluation: Completion of five written assignments during the academic year, the average grade of which constitute a 30 percent of each student's grade, if a pass is obtained in the final or repetitive examination. Final exam grades constitute a 70 percent of the students' final course grade. More information is available