DIP61 Special Topics on Quality

Module code: DIP61 

ECTS Credit Points: 20

Module Type: Compulsory

Year: 2nd

Language: Greek


The Course DIP 61 "Special Topics for Quality "  covers four themes in four volumes listed below:

Volume A: Environmental Management Systems, EAP, Patra, 2008.

The 1st Volume covers issues related to Environmental Problems and Legislative Framework (Greece, Europe, International Community) while major environmental problems are analyzed such as ozone layer depletion, global warming, biodiversity decline, air pollution, contamination water etc. Also analyzed the concepts of Environmental Management, the History of the development of Environmental Management Systems, the European EMAS approach is described, as well as the initiative «Responsible Care". The main part is dedicated to the presentation and analysis of ISO 14001 (Requirements Standard, Comparison of standards 14001 and 9001). Finally the Eco-Management and Audit Scheme – EMAS is analyzed and what  is the EMS Certification and what is the role of environmental inspectors, Finally, the volume ends with the Analysis of Product Life Cycle Assessment (LCA), and the various eco-labels (Europe and abroad).        

Volume II: Auditing Quality Systems EAP, Patra, 2001.

The 2nd Volume substantially covers the issue of Auditing Quality Systems and focuses primarily on the ISO 9001: 2008. Basic concepts of quality are presented and analyzed, as well as the requirements and paragraphs of the standard. The basic types and kinds of audits are analyzed.  Finally the design and implementation of the inspection and the role of the inspector and the inspection team are described.

Volume III: Organization of Testing and Inspection Laboratories EAP, Patra, 2008.

In Volume 3 the basic concepts related to measurements, metrology and inspection and testing laboratories are presented. The emphasis is on the analysis of ISO 17025: 2005 (Requirements of the standard, design and implementation of the standard). It also presents and analyzes the main measures and identifies the objectives in the implementation of ISO 17025: 2005 Inspection and Testing Laboratories.

Volume D: Reliability and Maintenance, EAP, Patra, 2002.

The fourth volume consists of two subjects, the Reliability and Maintenance. The first part presents the basic concepts / definitions of reliability. The characteristics and the assessment of the reliability techniques are analyzed while also emphasis is given on the utilization of reliability data in Risk Analysis.  The second part presents the basic concepts of Maintenance and analyzes the significance and importance of this. It then analyzes the systems and maintenance policies and the second part concludes with the presentation and analysis of Total Productive Maintenance (activity, results)

There is also additional text packages photocopied and given to students

A PACKAGE (166 pp.): DIP61 / Audits of quality management systems

B. PACKAGE (116 pp.): DIP61 / systems reliability Themes (M. Koutra) 

Learning Outcomes

Due to the particularities of the course  DIP61 (four different subjects) the learning outcomes should be allocated to each subject in each  Volume (section)

Volume A: Environmental Management Systems

Through the content of  the 1st Volume students will:

  • understand and appreciate the significance and the importance of environmental management in a company or organization through the analysis of the main environmental problems
  • have access to and understanding of the legislative framework governing the issues of Environmental Management at national, European and international level
  • have the ability to understand and analyze the philosophy and content of the environmental standard ISO 14001 and be able to study the results of its application
  • have the ability to understand and apply the LCA methodology in real businesses and organizations
  • Finally they will gain knowledge about the eco-labels and their contribution to Environmental Management.

Volume II: Auditing Quality Systems

Through the content of  the 2nd  Volume students will:

  • gain theoretical knowledge and ability to interpret and evaluate paragraphs  of the ISO 9001
  • have the opportunity to learn the types of audits, to identify good and bad practices in the auditing process through case studies
  • have the opportunity to compose reports of compliance or non-compliance to the standard under inspection and evaluate the state of implementation of the standards in the business or organization
  • understand the role and dynamics of quality auditor and his team in the implementation of Quality Management Systems.

Volume III: Organization of Testing and Inspection

Through the content of  the 3nd  Volume students will:

  • understand the importance of measurement and will be able recognize the functions of testing and inspection laboratory
  • understand the basic principles and requirements of traceability measurements and the stages of the accreditation process
  • understand the requirements of ISO 17052, and assess the criticality to implement the standard effectively.
  • be able to draft procedures and documents of the QMS and to monitor and evaluate the state of implementation of the standard
  • be able to specify objectives and metrics in the context of ISO 17052 and to assess their contribution to improving the effectiveness of the standard.

Volume D: Reliability and Maintenance

Through the content of  the 3nd  Volume students will:

  • understand the importance of reliability and gain knowledge of its parameters
  • understand the meaning and types of failure through examples and applications
  • become familiar and use measuring methods of MTTF reliability, FTA,  using statistical software packages like Minitab
  • be able to handle and process reliability data and distinguishing the levels of data reliability
  • be able to recognize the difference between the concepts of risk and reliability through examples and applications
  • understand the importance  of maintenance to improve  quality
  • analyze and use important concepts such as Delay Time Analysis (downtime), o Average repair time, etc. through examples
  • design and evaluate maintenance policies and will have the opportunity to organize a maintenance department utilizing the philosophy of Total Productive Maintenance.

Combined Learning Outcomes for the course DIP61

The specific course has the ability due to its content (four different objects) to provide a range of learning outcomes, covering both the theory about the quality in general and the implementation of Quality Management Systems and the functioning of the Quality support structures (Laboratories control and Test).

Overall, students in DIP61 at the end of the course will:

  • understand and analyze a number of important concepts such as the Reliability / Maintenance, Measurement, Inspection and Environmental Management
  • have the opportunity to meet, get acquainted and use a range of tools, techniques and methods to improve the quality
  • have the chance to use measurement data, making analysis and generating reports regarding auditing quality management systems.
  • understand the nature and content of several quality standards (ISO 9001, ISO 14001, ISO 17025) and will be able to evaluate the results of these systems.

Module general description:
Quality and the Environment
Description of the main environmental issues facing organizations around the world -historical background and new developments.
International legal framework for environmental issues. Analysis of the EU environmental policies, the Maastricht and Amsterdam treaties. The Greek legal framework for environment protection and proposed measures.
Recent developments on the Quality Environmental Standards (EMAS, ISO 14000, Responsible Care, etc). Introduction to the new ISO 14000, main issues, its structure and prerequisites for application.  Analysis of EMAS, main issues, its structure and prerequisites for application.
Auditing an Environmental Standard (audit mechanisms and audit bodies, audit methodology, actual audit procedures)

Quality Systems Audit
Introduction to Quality Assurance, and to quality assurance standards (terms and definitions). Analysis of the ISO 9000 standard and its documentation (quality policy, quality manual, documents and files, quality planning). Auditing Quality Assurance Systems (terms and definitions, types of audits, the term conformance to requirements).  Preparation and management of a Quality Audit (purpose of audit, information gathering, meetings arrangement, audit checklists, etc). Preparation of an external quality audit (the role of the quality auditor, skills and abilities of the auditor, communication with the auditing organization, the final report)

Organization of Calibration and Testing Laboratories
The management of a research laboratory (basic terms and definitions, the lab organization chart, operation procedures, job analysis and job descriptions among lab personnel, the education  and training of personnel, control of operations procedures) Research Laboratory infrastructure management ( working area layout, effective use of machines and equipment, lab equipment certification, maintenance of equipment) Analysis of the Standard 17025 (main issues, its structure and prerequisites for application) General issues regarding the operation of a research lab (scheduling, personnel management, financial management, overall evaluation of lab operations)

Reliability and Maintenance
Introduction to Reliability (terms and definitions – analysis of the term failure, probability, the difference between equipment, part and system reliability, time a factor in reliability, functionality and error, diagrams of endurance). The main characteristics of reliability (time expectancy, rate of failure, the term MTTF, selection of reliability parameters). Reliability testing techniques (terms and definitions, simple and complex systems, lead times, failure tree analysis). Reliability data analysis (types of data, data classification and handling, hazard analysis). Use of the Minitab statistical package.
Introduction to maintenance (terms and definitions, scope and purpose of maintenance, economics and cost of maintenance, repair time, repair time distribution, quantitative standards in maintenance). Systems and mechanisms of maintenance (preventive maintenance, Total Production Maintenance (TPM)).

Subjects covered:
1. Quality and the Environment
2. Quality System Audits
3. Organization of Calibration and Testing Laboratories
4. Reliability and Maintenance

Learning Material: The HOU publications can be viewed

Teaching Method: Distance education with five Contact Sessions held at weekends during the academic year

Evaluation: Completion of five written assignments during the academic year, the average grade of which constitute a 30 percent of each student's grade, if a pass is obtained in the final or repetitive examination. Final exam grades constitute a 70 percent of the students' final course grade. More information is available