Since its foundation, the Hellenic Open University has been based on a philosophy of broader quality that could be described as a commitment to the fundamental values:
The contribution to the implementation of these values in practice constitutes the object of this Quality Policy and the mission of the Quality Systems developed and implemented by the Foundation, which govern its structure, organisation and operation.
The Management of the HOU is committed to the students, teaching staff, partners and administrative staff for the implementation and continuous improvement of the effectiveness of the Quality Systems of the Foundation, as well as for the allocation of all financial, technical and human resources required for them.
The measure of the success of this policy and the effectiveness of the Foundation’s Quality Systems is the satisfaction of students and staff (academic and administrative) of the HOU, which is achieved through close and efficient cooperation based on:
This personalised approach is at the basis of every Quality System of the HOU and dictates both the internal structure and organisation of the Foyndation and the management and control of its entire operation.
The above guidelines are specified for each of the Foundation’s core Processes (provision of educational work, evaluation of teachers, human resources management, competitions, project implementation, etc.), which are regularly evaluated in order to meet the constantly changing environment in which the Foundation operates. Their achievement is assessed on the basis of predefined indicators, defined in the Quality Systems, and in internal-external reviews/evaluations and their results are reported in the Management Review.
462nd D.E. (06/02/2020)